Effective Date: July 30, 2026
Classical Fence (“Classical Fence,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://classicalfence.com/, submit a contact or estimate form, call us, communicate with us by text message or email, request services, or otherwise interact with our business.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not submit personal information through the website.
1. Information We Collect
Information You Provide Directly
- Your name
- Phone number
- Email address
- Service address or project location
- Property type
- Project details, measurements, photographs, files, or notes
- Preferred services, materials, or appointment times
- Information submitted through contact forms, quote forms, chat tools, or scheduling tools
- Information provided during phone calls, text-message conversations, emails, or in-person estimates
- Billing, payment, financing, or transaction information when applicable
- Any other information you choose to provide
Information Collected Automatically
- IP address
- Browser type and device type
- Operating system
- Pages viewed and links clicked
- Date and time of visits
- Referring website or advertising source
- Approximate geographic location
- Cookie identifiers and similar technologies
- Website interaction, conversion, and analytics data
Call and Communication Information
When you call or text us, we may collect your phone number, call or message date and time, message content, voicemail, communication history, and related service-request information. Calls may be monitored or recorded where permitted by law for training, quality assurance, documentation, fraud prevention, and customer-service purposes. Where legally required, notice or consent will be obtained.
2. How We Use Information
- Respond to inquiries and requests for estimates
- Contact you about your project, appointment, quote, contract, installation, repair, or service request
- Schedule consultations, site visits, installations, repairs, and follow-up services
- Prepare estimates, proposals, contracts, invoices, and project records
- Provide customer service and technical support
- Send transactional or informational calls, emails, and text messages
- Send promotional communications when legally permitted and appropriate consent has been obtained
- Process payments or financing requests through authorized service providers
- Operate, maintain, secure, and improve our website and services
- Measure advertising performance and understand how visitors find and use our website
- Prevent fraud, misuse, security incidents, or unlawful activity
- Comply with legal, regulatory, insurance, licensing, tax, and recordkeeping obligations
- Establish, exercise, or defend legal claims
3. Contact Forms and Estimate Requests
When you submit a contact, quote, appointment, or estimate form, you authorize Classical Fence to use the information you provide to respond to your request. We may contact you by phone, email, or text message regarding your inquiry, estimate, appointment, project, account, or related services.
Submitting a form does not create a binding service agreement, guarantee availability, reserve an appointment, or obligate you to purchase services.
4. Text Messages and SMS Communications
If you provide a mobile phone number and consent to receive text messages, Classical Fence may send you texts relating to your inquiry, estimate, appointment, project, installation, repair, customer service, account, or promotional offers.
Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing goods or services. You may opt out at any time by replying STOP. After you opt out, we may send one confirmation message. For assistance, reply HELP or contact us using the information listed below.
We do not sell or share mobile phone numbers or SMS consent records with third parties for their own independent marketing or promotional purposes. We may share information with vendors that help us deliver messages, manage customer communications, host forms, or provide related services on our behalf.
Wireless carriers are not liable for delayed or undelivered messages. Text-message delivery is subject to carrier availability and network conditions.
5. Cookies, Analytics, and Advertising Technologies
We may use cookies, pixels, tags, analytics tools, call-tracking tools, conversion tracking, and similar technologies to operate the website, remember preferences, measure traffic, evaluate advertising performance, prevent fraud, and improve user experience.
These technologies may be provided by third parties such as website hosts, analytics providers, advertising platforms, form providers, CRM providers, call-tracking providers, and security vendors. These parties may collect information according to their own privacy policies.
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
6. How We Disclose Information
- Employees, installers, contractors, and authorized representatives who need the information to perform work
- Website hosts, CRM providers, form providers, scheduling providers, communication platforms, payment processors, financing providers, analytics providers, advertising platforms, call-tracking providers, and other business vendors
- Manufacturers, suppliers, subcontractors, inspectors, permitting professionals, or project partners when necessary for your requested services
- Insurance carriers, professional advisers, accountants, attorneys, or auditors
- Government agencies, courts, regulators, or law enforcement when required or permitted by law
- A buyer, successor, lender, or other party involved in a merger, sale, financing, restructuring, or transfer of all or part of our business
- Other parties with your direction or consent
We do not sell personal information in exchange for money. We may use advertising and analytics technologies that may be considered “sharing” or targeted advertising under certain state laws. Where applicable, you may contact us to request more information or exercise available rights.
7. Data Retention
We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and project records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary based on the type of information and the purpose for which it was collected.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, transmission method, storage system, or security measure is completely secure. We cannot guarantee absolute security.
9. Your Choices
- Text messages: Reply STOP to opt out. Reply HELP for assistance.
- Marketing emails: Use the unsubscribe link when provided or contact us.
- Cookies: Adjust your browser settings.
- Access or correction: Contact us to request access to or correction of information we maintain about you, subject to applicable law and verification.
- Deletion: You may request deletion of certain information, subject to legal, contractual, security, and recordkeeping exceptions.
10. Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us.
11. Third-Party Websites and Services
Our website may link to third-party websites, financing providers, social media platforms, maps, review platforms, or other services. We are not responsible for the privacy, security, content, or practices of third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acknowledgment of the revised policy.
13. Contact Us
Classical Fence
380 Hempstead Avenue, Suite 103
West Hempstead, NY 11552
Phone: (718) 528-2401
Alternate Phone: (516) 351-6113
Email: sales@classicalfence.com
Website: https://classicalfence.com/